Microsoft Intune customer adoption pack is now available

We are excited to announce the updated Microsoft Intune Customer Adoption Pack is now available. It is a set of content and guidance that IT administrators, trainers, champions, and change management professionals can use to drive Microsoft Intune adoption in your organization and help ensure your users get up and running quickly.


Microsoft Intune helps you enable your workforce to take advantage of the latest cloud-based services and apps on any device, while protecting your corporate data. If you previously did not require mobile devices to be enrolled for work access, or your employees enrolled their device in a different management solution in the past, it is important that everyone in the organization understand the need for device management and mobile security when you implement Microsoft Intune. A comprehensive communication plan would help reassure any users concerned about their privacy and explain the safeguards in place to protect both user privacy and company resources.


This adoption pack contains videos, posters, and onboarding templates that can be used as is or customized to simplify the endpoint management adoption in your organization. It complements the wide range of planning guides, communication guides, and end user help available in Microsoft documentation.


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The Microsoft Intune Adoption Pack includes the following resources for each phase of roll-out:

Email templates

We recommend the following email communication plan. We’ve provided templates for you to adapt for your communication plan:

  • Email #1: Explain the benefits, expectations and schedule.  Take this opportunity to showcase any other new services whose access will be granted on devices managed by Intune.


  • Email #2: Announce that services are now ready for access through Microsoft Intune.  Tell users to enroll now.  Give users a timeline before their access is affected.  Remind users of benefits and strategic reasons for migration.

After a certain period, you can begin enforcing compliance through conditional access policies and use it as criteria to access corporate data, as explained in Drive end-user adoption with conditional access.


Intune Enrollment Guide

This PDF attachment can be provided to your users as-is, or you may customize the Word version to include your internal resources and contact information.


Instructional Videos

We have created and included short, step-by-step YouTube videos to aid your users in easily enrolling their devices in Intune.

  • Enroll your Android device for full management

  • Enroll your Android device for Work Profile management

  • Enroll your iOS device

  • Enroll your macOS device

  • Enroll your Windows 10 device


Next steps

Microsoft Intune is designed for the modern era of corporate connectivity from any location and any device that not only enable great consumer experiences at work, but must also protect against increased risk of inadvertent and malicious threats to corporate data. Join the over 100 million customers across the world who trust Microsoft 365 Enterprise Mobility + Security (EMS) to stay connected, secure data and get things done on the go.


Microsoft offers a variety of resources and support tools to help you in this journey. Plan your cloud services deployments with online resources and tools from FastTrack, a service that’s included in your eligible Microsoft subscription at no additional cost. FastTrack provides customized guidance for on-boarding and adoption, including access to Microsoft engineering expertise, best practices, tools, and resources so you can leverage existing resources instead of creating new ones.


Visit the planning and migration documentation to drive successful customer adoption of managed mobile productivity with a robust communication plan.



More info and feedback

Learn how to get started with Microsoft Intune with our detailed technical documentation. Don’t have Microsoft Intune? Start a free trial or buy a subscription today!


As always, we want to hear from you! If you have any suggestions, questions, or comments, please visit us on our Tech Community page.


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